After months of testing, Infinix Zero 4 Plus finally started getting the update to Android 7.1.1 Nougat early this month.
The update is rolling out over the air (OTA), which means that up to now, some Infinix Zero 4 Plus handsets are yet to receive the go ahead to download and install the software. As at the time of this writing, some people are already enjoying the new OS on their Zero 4 Plus handsets, but others are yet to see the update come their way.
When your phone is ready to get the new OS, you’ll receive a notification instructing you to download and install the software package, preferably over Wi-Fi. Simply open this notification and in a few taps, you’ll be downloading the new OS to your phone. In order to install, your device will switch off and after a few minutes, it will switch back on, with the new OS fully installed. It’s as simple as that.
However, it appears that some Infinix Zero 4 Plus users have been going through a tough time trying to get Android 7.1.1 Nougat installed on this phone. As noted, the phone will switch off during the installation, but some of our readers report that once the phone shuts down, it never switches back on. When it’s restarted manually, a triangle appears with a red sign alongside some writings in a foreign language. This issue affects both the OTA and manual updates.
If you are experiencing this issue when upgrading your Infinix Zero 4 Plus to Android 7.1.1 Nougat, well, there’s a workaround. Apparently, when you kick off the upgrade process, the installer does a quick check to find out if the phone is connected to a power source (charger). If it isn’t, the phone remains switched off and thus the installation will not proceed. To turn it back on, you have to go the manual way and the installation will have failed.
To avoid this, make sure that your phone is connected to a charger when you begin the upgrade, even if it has enough battery juice. When the installer switches it off, it’ll keep on vibrating at intervals to alert you that the installation is in progress in the background. After about 10 or so minutes, your Infinix Zero 4 Plus will be back on, showing a progress bar of the Nougat installation. That’s it!
In short, ensure that your Infinix Zero 4 Plus is connected to a charger when upgrading to Android 7.1.1 Nougat to avoid similar issues.
Have you upgraded to Android Nougat? Let us know your experience in the comments section below.